FAQ

FAQ Jiyu Guitars

1. What sets JIYU guitars apart from other headless guitars?

JIYU guitars are designed to provide an uncompromised musical experience, blending portability with exceptional quality. Thanks to our patented N-Lock technology, you can enjoy a standard-sized headless guitar that is easily transportable while maintaining excellent playability and sound quality.

2. Can I customize my JIYU guitar to my preferences?

Absolutely! At JIYU, we believe in customizing your instrument to perfectly match your needs. Each guitar is fully customizable, including finishes, pickups, electronics configurations, and more. We work closely with you to create a unique guitar that reflects your desires.

3. How do I remove and reattach the neck of my guitar equipped with the N-Lock system?

The N-Lock system is designed for easy and quick neck removal. Using the provided Allen key, you can unscrew the bolt connecting the plates on the neck heel and the guitar body. This safely detaches the neck. To reattach it, simply realign the plates and screw the bolt back in until it is securely fastened.

4. Can I order a guitar without the N-Lock system?

Yes, the N-Lock system is an optional feature. You can request an instrument with a traditional neck/body connection.

5. Do you offer international shipping options?

Yes, we ship JIYU guitars worldwide. We work with trusted carriers to ensure secure and reliable delivery.

6. What is the return policy?

Guitars purchased as-is from JIYU, meaning without any customization, have a 14-day return policy at the buyer’s expense. The instrument must be in the exact condition as when purchased for a refund to be issued (no scratches, marks, etc.). For customized instruments, returns are not possible (Terms and Conditions: 5. Right of Withdrawal).

7. What is the production and delivery time for a custom JIYU guitar?

The production and delivery time for a custom JIYU guitar can vary based on the complexity of the order, stock availability, and current workload. Generally, expect a production time ranging from 3 to 8 months. Once the guitar is complete, the delivery time will depend on your location.

8. How can I choose the JIYU guitar that best suits my playing style?

Choosing the right JIYU guitar for your playing style is important. Consider factors such as the type of music you play, the sound characteristics you seek, and your comfort with specific neck and pickup configurations. Our team is here to advise you and help you design the JIYU guitar that best meets your needs.

9. How can I get advice on choosing my custom configuration?

If you have questions or need advice on customizing your JIYU guitar, feel free to contact us. Our passionate team is here to guide you through the various options, understand your needs, and help you create the perfect guitar that matches your style and preferences.

10. Are JIYU guitars delivered with a transport case?

Yes, all JIYU guitars come with a high-quality transport case to ensure optimal protection during transit.

11. Are JIYU guitars delivered with a certificate of authenticity?

Yes, each JIYU guitar is delivered with an official certificate of authenticity. This certificate verifies the authenticity and provenance of your JIYU guitar and serves as proof of the quality and craftsmanship invested in your instrument.

12. Are JIYU guitars suitable for all music styles?

Yes, JIYU guitars are designed to be versatile and accommodate a wide range of music styles. Whether you play rock, blues, jazz, metal, or other genres, JIYU guitars offer exceptional sound and playability to support your musical expression.